Shipping Policy
At Peak Clothing, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or sale events, processing times may be slightly longer. You will receive an email confirmation once your order has been dispatched.
Domestic Shipping
We offer the following domestic shipping options:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Shipping costs are calculated at checkout based on your location and chosen shipping method. Orders over a certain value may qualify for free standard shipping — check our current promotions for details.
International Shipping
We ship to a wide range of countries worldwide. International delivery times typically range from 7–21 business days depending on the destination country and local customs processing times.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.
Shipping Delays
While we always aim to meet our estimated delivery times, delays can occasionally occur due to high order volumes, carrier disruptions, adverse weather conditions, or customs processing. Peak Clothing is not responsible for delays caused by third-party carriers or customs authorities. If your order is significantly delayed, please contact us and we'll do our best to assist.
Lost or Missing Packages
If your tracking information shows your order as delivered but you have not received it, please:
- Check with neighbours or building management in case it was left with them.
- Check any safe locations around your property.
- Contact the carrier directly with your tracking number.
- If the issue remains unresolved, contact our support team within 7 days of the marked delivery date and we will investigate on your behalf.
Peak Clothing is not liable for packages lost due to an incorrect address provided at checkout. Please ensure your delivery details are accurate before placing your order.
Need Help?
If you have any questions about your shipment, please don't hesitate to get in touch. Our team is available Monday to Friday, 9:00 AM – 6:00 PM GMT and will respond within 24–48 hours.