Return & Refund Policy

At Peak Clothing, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right. Please read our policy carefully before initiating a return.

Return Window

We accept returns within 30 days of the delivery date. Any requests made after this period will unfortunately not be eligible for a return or refund.

Item Conditions

To be eligible for a return, items must meet the following conditions:

Unworn and unwashed
In their original condition with all tags still attached
Free from any odours, stains, or signs of use
Returned in the original packaging where possible

Items that do not meet these conditions will not be accepted and will be returned to the customer.

Non-Returnable Items

The following items are not eligible for return or refund:

Sale or clearance items marked as final sale
Underwear, swimwear, and other hygiene-sensitive items
Gift cards
Items damaged due to misuse or improper care

How to Initiate a Return

Email us at support@peakclothing.com with your order number and reason for return.
Our team will review your request and respond within 24–48 hours with return instructions.
Pack your item(s) securely and send them to the address provided.
We recommend using a tracked shipping service, as Peak Clothing is not responsible for items lost in transit.

Refund Process

Once we receive and inspect your returned item(s), we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Original shipping costs are non-refundable unless the return is due to a fault on our part.

Exchanges

We're happy to exchange items for a different size or colour, subject to availability. To request an exchange, please contact us at support@peakclothing.com with your order number and the details of the item you'd like instead. Exchanges are processed once the original item has been received and inspected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@peakclothing.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.