Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to contact our team and we'll be happy to help.

Orders

How long does order processing take?

Orders are typically processed within 1–3 business days of being placed. You'll receive a confirmation email once your order has been dispatched.

Can I cancel my order?

Orders can be cancelled within 24 hours of being placed, provided they have not yet been processed or dispatched. Please contact us immediately at support@peakclothing.com if you need to cancel.

Shipping

How long does shipping take?

Domestic shipping typically takes 3–7 business days after dispatch. International orders may take 7–21 business days depending on the destination and customs processing.

Do you offer international shipping?

Yes! We ship to a wide range of countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

Will I receive a shipping confirmation?

Absolutely. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Please visit our Return & Refund Policy page for full details.

How do I exchange an item?

To exchange an item, please contact us at support@peakclothing.com with your order number and the item you'd like to exchange. We'll guide you through the process.

Sizing

How do I find my size?

We recommend checking our Size Guide before placing your order. If you're between sizes, we generally suggest sizing up for a more relaxed fit.

Payments

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Can I use a discount code?

Yes! Enter your discount code at checkout in the designated field. Please note that only one discount code can be applied per order, and codes cannot be combined with other offers.

Issues with Your Order

What if I receive a damaged or incorrect item?

We sincerely apologise if this happens. Please contact us within 48 hours of receiving your order at support@peakclothing.com with your order number and photos of the item. We'll resolve the issue promptly.

Customer Support

How can I reach customer support?

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM GMT. You can reach us via email at support@peakclothing.com or through our Contact Us page. We aim to respond within 24–48 hours.